Terms & Conditions

Force Majeure

Neither party shall be liable to the other for any failure to perform their obligations due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall inform the other party and shall use all reasonable endeavours to comply with these terms and conditions.


You agree to indemnify, defend, and hold harmless us from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation; or
  • any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:

  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings; or
  • loss of data.


We use Paypal as a safe gateway to pay for your filming groceries. If you don’t have a Paypal account you can still purchase using your credit card, this will be processed through the Paypal gateway but you aren’t required to register. Alternatively if you would like to pay via another means such as direct credit or wire transfer then please email accounts@syrp.co.nz to obtain these details.


All information provided here is kept completely confidential, and is kept solely to service your order. We do not share, sell or otherwise distribute any information gathered by this ordering system. If you have any questions or concerns regarding your privacy, please contact us.

The personal data we collect will be used for the following purposes:

  • If Subscribing – Emailing Syrp news, product information, promotions and content
  • Collecting information for billing purposes and to service your order and ship product

Our legal basis for Processing the personal Data:

  • The data subject has given consent to the processing of his or her personal data for one or more specific purposes; unambiguous consent of the individual


By Consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for Syrp to process both types of personal dat, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

While we endeavour to ensure that the information on our site is correct, we do not warrant the accuracy and completeness of the material on our site. We may make changes to the material on our site, or to the products and prices described in it, at any time without notice. The material on our site may be out of date, and we make no commitment to update such material. In addition, we are not responsible for typographical errors, and are not obligated to honour incorrect prices due to typographical errors.

The material on our site is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with our site on the basis that we exclude all representations, warranties, conditions and other which, but for these terms and conditions, might have effect in relation to our site.


Orders will normally ship within 48 hours or less, after the order is received, unless otherwise noted on our website. Orders ship Monday – Friday, excluding holidays, unless otherwise noted.

Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the purchasers responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to completing your purchase.

The purchaser can return an item within 5 days after receiving the product in case of an incorrect shipment, a manufacturing defect or if the item doesn’t meet expectations. Customers must contact us to request the return, explain the reason and obtain shipping instructions.

  • All returns must include a copy of the customer’s receipt.
  • All shipping cost and other fees associated with the return is at the responsibility of the customer.
  • Syrp reserves the right to have defective merchandise exchanged for replacement or repair.
  • All items must be returned in re-sellable condition to receive a full purchase price refund.
  • Please allow up to 14 business days to process and credit your return. Actual time for credit to appear on bank card will vary from bank to bank.